Returns & Refunds

All sales are final.

Because our journals, stationery, and paper goods are intended for personal use, we do not accept returns, exchanges, or refunds for change of mind. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@likeagem.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and its packaging

We will review your request and, at our sole discretion, offer an appropriate resolution, which may include a replacement, store credit, or another suitable solution.

Lost Packages

Once your order has been shipped, Like a Gem is not responsible for shipping delays, lost packages, or carrier-related issues.

If your package appears to be lost in transit, please contact the shipping carrier first. If you need assistance, feel free to reach out, and we'll do our best to help.

European Union Customers

If your order is shipped to a country within the European Union, you may have certain statutory consumer rights, including a 14-day withdrawal period where required by applicable law. These rights apply only where legally required and are not affected by this policy.

Questions

If you have any questions before placing your order, we're happy to help. Please contact us at hello@likeagem.com.